All personalised orders are printed/made to order, so, unfortunately, they cannot be returned unless they are faulty. We will not be able to issue a refund or replacement for you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering.
Non-personalised items can be returned within 7 days of receipt but must be returned in a resaleable condition, i.e. unopened, packaging intact, items clean and undamaged, etc. Postage costs for returns are the responsibility of the buyer and will not be refunded. Items cannot be refunded due to an error at order.
Damaged in Post
We do not assume responsibility for products damaged, lost or undelivered by the delivery company.
If you have experienced a problem with your item please do get in contact and we will do our best to solve the situation.